1- In the event of a return request before shipping or before receiving the product, you only need to contact customer service to cancel the order, and in the event that payment has been made, the full value of the product will be placed in your account within 24 working hours to purchase any other product.
2- In the event that a wrong or defective product is received or is not in conformity with the specifications stated on the site, a return request will be made on the site within 24 hours (from the receipt and opening of the product) as a maximum until the return process is accepted, with a reason for the return
Or contact customer service, provided that the product is in the same condition that you received it with the original box intact and the product is not in use.
- Once we receive the product, we will check it, and if it is found that the product is actually defective, damaged or not in conformity with the specifications (the full amount of the goods will be recovered in addition to the shipping and product return fees that were paid within 48 working hours of checking the product), either if it was found during the process Check that the product to be returned is free from the reason stated in the return request.
3- In the case of requesting a return after receiving the product or not wanting to keep it, and within 14 days of receiving the product, a return request is made on the site with mention of the reason for returning or contacting customer service, provided that the product is in its original packaging and is not open and in The same condition that you received it as we do not accept returning products after opening them (except in the case of an industry defect)
- After we receive the product and make sure that it has not been opened, the full amount of the item is refunded without shipping and product return charges, as the full value of the product is placed in your account within 48 working hours of receiving the product.
When is "return" not possible?
# In the event that none of the aforementioned conditions are met
# If the product is used, damaged, or not in the same condition that you received it.
# Defective products covered by the agent, manufacturer or guaranty guarantee.
# Any consumable product used or installed (such as a hand free).
# Products with a serial number that have been tampered or counterfeit.
# In the event that the original packaging of the product or any of its contents is lost including posters, original packaging, free accessories and accessories.
# Products with discounts or clearly stated as non-returnable.
How long does it take to receive the returned products?
A representative of the shipping company will contact you to arrange a shipment receipt within 3-5 working days from the day you request the return.
How can I redeem the value of the merchandise?
The value is placed in the customer’s account on the site to purchase any other product in case it was paid through the “cash on delivery” service, but if you have paid through electronic means (credit or debit card), the amount paid will be returned to the same card that It was purchased, the paid amount may take up to a month to appear on your card statement, depending on the time the bank takes to complete this process.
Who will bear the shipping fees when returning the product?
# The site shall bear the full shipping charges in case of receiving a wrong product or products that are defective in its manufacture or that do not conform to the specifications only.
# The customer shall bear the cost of recovery in the event of a return request within 14 days and the unwillingness to retain the product or if a return request (for a product that is damaged or not in conformity with the specifications) was found and during the inspection process it was found that the product to be returned is free from the reason stated in the return request.
What are the procedures required of me after making a return request on the site or contacting customer service to complete the return process?
After we receive the return request, it will be arranged with the shipping company to receive the product, and it will contact you and arrange the date for receiving the product.